Terms and Conditions

By using our website, you agree to be bound by Happy Prints’ Terms & Conditions, as stated below.

Contract for the Supply of Products or Services

The display of goods on the Happy Prints site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Happy Prints unless, and until, an email is sent by Happy Prints to you confirming that your order has been accepted and payment has been successfully made.
This confirmation e-mail amounts to an acceptance by Happy Prints of your offer to buy goods or services from Happy Prints and this acceptance is effective regardless of whether or not you receive the e-mail.
Happy Prints are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.
Price and availability information is subject to change without notice.

Site Information

Happy Prints is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Happy Prints disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Happy Prints does not represent or warrant that the information accessible via this site is accurate, complete or current.
Processing of orders

Credit cards are debited before items are shipped or before services are activated by Happy Prints.

Limitation of Liability

Except as specifically stated on this site, neither Happy Prints nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Changes in Terms

Happy Prints reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Happy Prints web site.
Please read the following terms and conditions prior to placing your order.

1. General

Any reference to HappyPrints or “us” or “we” refers to the owner of this website; “you” refers to the user or viewer of this website.

The use of any information or materials on this website is entirely at your own risk and it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Reproduction of any material or information of any kind, other than in accordance with the copyright notice, is strictly prohibited.

The use of this web site any matter relating thereto is governed by and shall be construed in accordance with the Laws of England.

The content or other information provided by this website may be subject to change without notice.

We do not warrant or guarantee the accuracy, performance, completeness or suitability of the information and materials included on this website for any purpose. Further, it is to be acknowledged that such information and materials may contain inaccuracies or errors and liability for such is expressly excluded.

2. Your Responsibilities

All print items (whether finger, foot, hand or other) are handmade to order.
You must check in advance that we can fulfil delivery in timescale required by you before ordering.
You should ensure you follow any instructions we give you carefully and diligently.
It is your responsibility to check for misspelling of names or other inaccuracies in the personalisation information you supply.
We cannot be held responsible for your mistakes or failure to follow instructions.

3. Postage and Delivery

Here’s a summary of our delivery policies:    

Our postage and packing charges are as follows:    

STANDARD postage is £2.95.

For customers selecting standard postage we aim to post all completed pieces 3 weeks from receipt of your imprints. However, we reserve the right to extend this period especially during busier periods such as Christmas, Mother's Day and Father's Day. We will endeavour to inform you of any delays but cannot guarantee to do this.

Your impressions packs will be sent Royal Mail First Class and your finished jewellery will be sent Royal Mail First Class Signed For.    

PRIORITY postage

We no longer offer a priority service. If you have a definite date by which you need to receive your jewellery please contact us and we'll let you know whether we can achieve the date you require. We'll do our best to get back to you as soon as we can and we'll answer your request within 24 hours if its made during the week. It might take slightly longer to reply on a weekend.    

If your delivery is late or does not arrive within the quoted delivery timescale please contact us by phone or email. Our contact details are clearly displayed on the website.

Provision of a replacement or refund, is at our discretion and will be considered after 20 working days have passed. This corresponds with the Royal Mail’s definition of a lost parcel. 

4. Your Rights to Cancel

You are protected when buying goods over the internet by the Distance Selling Regulations. These state that normally you can cancel your order 7 days from when you placed it. However, the regulations also state that this cancellation period can end as soon as any work has begun on your order. By placing an order with HappyPrints you accept the 7 day cancellation period will not apply if we have already started work on your jewellery.

However you may still receive a refund if you change your mind if:
(i) You cancel your order within 7 days of placing it and we have not yet sent the impressions pack to you. Any payment you have made will be refunded within 30 days from cancellation of your order.
(ii) You cancel your order within 7 days of placing it and we have sent the impressions pack to you. If you return the impressions pack to us at your own cost and within 7 days of cancelling your order, we will refund your payment to you minus a £15 administration charge. Any payment you have made will be refunded, minus the administration charge, within 30 days of us receiving your unused impressions pack.

5. Returns and Refunds

If we have made a mistake with your order please contact us within 7 days of receiving your jewellery. Our contact details are shown on the website.

Vouchers and orders placed must be returned within 6 months of ordering or will no longer be valid.

As with all jewellery, links can be opened or broken if not treated with care. Jewellery from HappyPrints is 99.9% silver and therefore can be damaged if handled roughly. Some small surface blemishes occur from time-to-time and these are often unavoidable if they are also on the imprint you have taken.

Whilst we will always try and rectify any problems you have with HappyPrints jewellery we cannot accept returns or offer refunds unless your jewellery is faulty.

6. Title

The title to all goods remains with HappyPrints until received by you.

7. Your Rights

These terms and conditions do not replace your statutory rights which are unaffected.